Everything you need to know.
Pick a category to jump straight to answers on bidding, selling, boxes, PSA grading, and how Rookie works.
10 questions
Trust & Protection
Escrow, price verification, PSA cert checks, disputes, and how Rookie protects both buyers and sellers.
Read FAQ→New services
Vault, Verify & Grade
Free vault storage, Vault Verification, PSA grading via Rookie (PSA fee + $4.99), and Rookie AI Grade at $9.99/card + shipping. Fill the form, print, ship in.
Read FAQ→12 questions
Auctions
Bidding, credits, anti-snipe, fees, vault-bundle lots, and what happens when you win.
Read FAQ→7 questions
Pro Seller
Pro Seller badge, reduced fees, eBay cross-posting, and seller tooling.
Read FAQ→6 questions
Boxes & Breaks
How Rookie boxes work, DNA personalization, subscriptions, and refunds.
Read FAQ→How Rookie works — two ways to transact
Rookie ATX Card Vault runs two connected businesses under one roof:
- Peer-to-peer marketplace — buyers and sellers list, trade, and auction cards. Rookie holds funds in escrow; the seller ships directly to the buyer; funds release when the buyer confirms delivery.
- Rookie Vault services — send your cards to us for free storage, Vault Verification, PSA grading, or Rookie AI Grade. We hold the cards physically, ship them out when they sell, and route grading submissions to PSA on your behalf.
Grading fees are paid upfront and held in escrow — released to Rookie only when your graded report is delivered back to you. Storage is free; retrieval fees only apply when you manually withdraw a card (free when a Vault-Verified card sells).
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