Question 1

When do boxes ship?

Accepted Answer

One-time orders ship within 5 business days. Subscription boxes ship the first Friday of every month — order by the 28th to lock in next month's drop.

Question 2

What is DNA Personalization?

Accepted Answer

Connor and Logan use your in-app DNA profile — sports, sets, players, parallels you scan and search — to handpick singles for your tier.

Question 3

Can kids order a box?

Accepted Answer

Yes. Under-18 accounts require parent approval at signup, and we ship to the parent's verified address.

Question 4

One-time vs subscription?

Accepted Answer

Both options exist for every tier. Buy one box whenever you want, or subscribe monthly for a small discount and skip-the-line shipping.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes — anytime, from Settings. You'll keep access through the end of your current billing period.

Question 6

Refunds?

Accepted Answer

If a box arrives damaged, we replace it. Boxes are non-refundable once opened — that's the nature of breaks.

Shipping,refunds & more.

01When do boxes ship?

02What is DNA Personalization?

03Can kids order a box?

04One-time vs subscription?

05Can I cancel my subscription?

06Refunds?

Shipping,
refunds & more.